| Information Provided:
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| 1.1 |
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| You should not take any action based on the information available on the website until you have received a confirmation of your transaction. In case, you do not receive your confirmation on time, please contact our call center. The information provided on the site may vary due to certain unavoidable reasons. |
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| In addition to this agreement and depending on the services opted for by the user, the user shall be required to read and accept the relevant TOS for such service, which may be updated or modified by aavo gujarat ltd from time. |
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| 1.2 |
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| The use of the website is subjected to Terms and Conditioned on acceptance without modification of all the terms, conditions and notices contained in this agreement and the TOS, as may be posted on the website from time to time. For the removal of doubts, it is clarified that the use of the website by the user constitutes an acknowledgement and acceptance by the user of this agreement and the TOS. If the user does not agree with any part of such conditions and notices, the user must not use the website. |
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| 1.3 |
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| The service providers will have their own terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each service. The user shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the service Provider with whom the user elects to deal, including terms and conditions set forth in a service provider’s fare rules or contract of carriage. In a situation where, conditions and notices contained in this agreement or the TOS conflict with the additional/other terms and guidelines specifies by the service provider, then the latter terms/guidelines shall prevail. |
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| Modification of terms |
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| aavo gujarat ltd reserves the right to change the terms and conditions and notices under which the services are offered through the website, including but not limited to the charges for the services provided through the website. The user shall be responsible for regularly reviewing these terms and conditions. |
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| Tours |
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| aavo gujarat ltd at its own discretion reserves the right not to accept any order placed by the user through the website without assigning any reasons thereof. Any contract to provide any service by aavo gujarat ltd is not complete until full money towards the service is received from the user and accepted by aavo gujarat ltd. |
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Reservations are not confirmed until recorded as accepted by Carrier or its authorized Agent. As provided in carrier’s Regulations, certain fares may have conditions, which limit or exclude the passenger’s right to change or cancel reservations.
food:
In case, we dont have enough bookings in a bus the vehicle may be changed to a smaller vehicle. In such cases, the money for food will be refunded.
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| 1.2 |
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| To amend or cancel your ticket please contact aavo gujarat ltd customer care department at 1800-00-0000. |
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| Refund after cancellation: After canceling the ticket, please contact our head office in Vadodara. You can either FAX your cancellation ticket or reach them directly. Once we receive your cancellation ticket the refund will be processed in 30 days. |
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| On receiving the cancelled ticket, the refund shall be processed within 30 days from the date of receipt. In case of e- tickets the refund shall be processed within 30 days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from the receipt of ticket. |
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| The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked / purchased is subject to any additional cancellation fee or charge and aavo gujarat ltd assumes no liability whatsoever in this regard. |
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| Unless expressly stated otherwise, it is mandatory to contact aavo gujarat ltd for refunds and the airline will not refund your tickets booked on the website. |
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| The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft. |
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| In case you avail of the website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and aavo gujarat ltd would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard. |
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| 1.3 |
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| aavo gujarat ltd at its own discretion reserves the right to change the vehicle for any tour packages according to number of passengers. |
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1.4
People who need LTC for their tours are requested to tell us in advance (before they book the ticket).
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| How to book my ticket |
- www.aavogujarat.com
- Travel agents
- Branch offices of aavo gujarat ltd in Vadodara, Surat , Rajkot, Bhuj, Ahmedabad,
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| Payment Options |
- Online Credit Card Payments
- Internet Banking
- Cash Payment
- Demand Draft / Voucher payment
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| User Limitations |
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| 1.1 |
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| The user agrees and undertakes not to sell, trade or exploit, aavo gujarat ltd services, for any commercial purposes, any portion of the service. For removal of doubt, it is clarified that the website is not for commercial use but is specially meant for personal use only. |
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| 1.2 |
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| The User further agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the aavo gujarat ltd name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted. |
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| 1.3 |
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| Cancellation policy |
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| For fixed departures |
| Tour codes: CT/AD/AM/AMV/HR/JAV/JAPA-V/MUH-AC |
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1.) Before 48 hours of the departure of the bus - 10%
2.) Before 24 hours of the departure of the bus - 50%
3.) Befroe 4 hours of the departure of the bus - 90%
4.) Within 4 hours of the departure of the bus - NO REFUND
Tour codes:SKMV/MDKV/KAS-V/BK-AC/ YGBK-AC/YGPY-AC/BKVF/AV/AVBA/AMAR
1.) Before 7 clear days of the departure of the bus - 10%
2.) Before 3 clear days of the departure of the bus - 50%
3.) Before 4 hours of the departure of the bus - 90%
4.) Within 4 hours of the departure of the bus - NO REFUND
Tour code:KTMP, KTP and KTM are as per the rules mentioned in the detailed brochure.
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1.) Before 10 clear days of the journey date - 50%
2.) Within 7 days - NO REFUND
3.) No refund for No shows or after the commencement of the tour or delayed arrivals of the
participants for whatsoever reasons.
Tour Code:KM
arrivals of the participants for whatsoever reasons.
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| Holiday Package tours |
1.) Before 7 clear days of the journey date - 50%
2.) Before 2 clear days of the journey date - 80%
3.) Within 2 days of the journey date - 90%
Cars, Vans, Jeeps , Tempo Traveler and coach rentals
1.) Before 24 hours of the departure of the vehicle - 10%
2.) Within 24 hours of the departure of the vehicle - 25% |
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